PalaceBridals guarantee every item you buy to be free of defects in material and workmanship. If you are not completely satisfied with the item that you have purchased, please return the item within 7 days in the same condition you have received for replacement or refund.

100% MONEY BACK GUARANTEED on UNOPENED items. No restocking fee or processing fee. Shipping and handling fee is non refundable. All OPENED items will be subject to a 20% – 30% restocking fee or $5 minimum, whichever is greater. Restocking Fee charges depend on the product/item returned.

PLEASE read:

Please examine the package before removing/breaking the security seal and opening the clear plastic wrap. Once the seal is opened/tampered/removed and the plastic wrap is open in any way, it would be treated as “OPENED” and a used item.

All OPENED wedding, bridal and evening apparel (wedding gowns, bridal gowns, evening gowns, clearance gowns, sample gowns, bridesmaid gowns, prom dresses, flower girl dresses) returns are subject to a 30% restocking charge.

All other OPENED wedding/bridal accessories (crinolines/petticoats, wedding veils, bridal garment bags, headpieces/tiaras, garters, bridal gloves, guest books, ring pillows, wedding albums, pen sets, flower girl baskets, etc.) returns are subject to a 20% restocking charge or $5 minimum, whichever is greater. Buyer pays return shipping. All exchanges are subject to product availability and stock on hand.

If buyer request a different product, buyer will have to pay for the price difference. For exchanges, you are responsible for the Shipping fees of returning the item to us as well as the Shipping fees of the new item being shipped to you.

Refund or exchange will be granted once the item has been returned, inspected, and deemed that no damage or alterations have been made. Please contact us prior to sending in your return or exchange.

All returns/exchanges require a Return Merchandise Authorization Number (RMA#) to be process.

Returns/exchanges without a RMA# will be refused.

We reserve the right to refuse any return that shows sign of usage or damage by Buyer due to misuse or accident.

All return merchandise must be carefully packed and insured to avoid any lost or damages during the shipping process.

No consideration of refund or exchange will be accepted regardless of circumstance after 7 days of receiving item(s).

============

1. You must notify us within two days of receiving the item (verified by tracking information) to request a Return Merchandise Authorization Number (RMA#). Email us [email protected] to request an RMA number.

2. Upon receipt of your RMA#, you must ship the item(s) back within 7 days of issuance of RMA number. Return merchandise must arrive back at our facility within 7 days of issuance of RMA number. We recommend that the buyer use a courier with tracking information.

3. We will refund or exchange the item exclusive of delivery charges.

4. All exchanges are subject to product availability and stock on hand. If buyer request a different product, buyer will have to pay for the price difference.

5. For exchanges, you are responsible for the Shipping fees of returning the item to us as well as the Shipping fees of the new item being shipped to you. Please refer to Shipping Terms for rates.

6. 100% MONEY BACK GUARANTEED on UNOPENED items. No restocking fee or processing fee. Shipping and handling fee is non refundable. All OPENED items will be subject to a 20% – 30% restocking fee or $5 minimum, whichever is greater. Restocking Fee charges depend on the product/item returned. PLEASE read: Please examine the package before removing/breaking the security seal and opening the clear plastic wrap. Once the seal is opened/tampered/removed and the plastic wrap is open in any way, it would be treated as “OPENED” and a used item. All OPENED wedding, bridal and evening apparel (wedding gowns, bridal gowns, evening gowns, clearance gowns, sample gowns, bridesmaid gowns, prom dresses, flower girl dresses) returns are subject to a 30% restocking charge. All other OPENED wedding/bridal accessories (crinolines/petticoats, wedding veils, bridal garment bags, headpieces/tiaras, garters, bridal gloves, guest books, ring pillows, wedding albums, pen sets, flower girl baskets, etc.) returns are subject to a 20% restocking charge or $5 minimum, whichever is greater.

7. We reserves the right to refuse any return/exchange that shows sign of usage or damage by Buyer due to misuse or accident.

8. Refund/Exchange will be issued only with a Return Merchandise Authorization Number (RMA#).

9. All refunds are issued via PayPal.

All customers should contact us in the event that their item is not exactly what they expected. We are eager to ensure that every transaction ends on a positive note. Refunds will not be given to customers posting negative or neutral feedback prior to a good faith attempt to resolve any dispute.

Due to the cost of returning/exchanging your item, we strongly encourage you to be certain you are choosing the correct item, size and/or color when placing an order.