Returns Policy:
The customer can only return all items that are undamaged, scratched or show other signs of use, new, unopened and sealed in their original packaging. To this end, the customer must inform us within a maximum period of 14 days after receipt of the order, by accessing his “Contact the seller” space, next to the order he intends to return. After notification, the customer must send the item(s) without damage, scratches or other signs of use, new, closed and sealed in the original packaging. In these cases, the costs of returning to the seller will be borne by the customer with a handling and processing fee of 20% will apply, deducted from the amount of the customer’s refund, in the event of a defect or breakdown, the costs of return to the seller will be at the seller’s expense.

Refunds:
If the product is defective, we send it to the manufacturer with the necessary measures to repair it. If the repair is not feasible, we will exchange for a new product. If the product is no longer in stock, a refund will be made for the last product. If the returned product does not comply with our return policies, a 30% handling and processing fee will apply, deducted from the customer’s refund amount. From the moment the order is shipped, we provide the tracking number, the customer is responsible according to the terms and conditions described below. If the customer is not present during the delivery of the order, instructions will be given to the customer, either for a new delivery, or for a withdrawal in a point or store closest to the address, if this order is returned due to the absence of the customer or in the event of non-collection at the nearest point or store indicated by the delivery company, a handling and processing fee of 20% will be applied, deducted from the amount of the customer’s refund.

(Updated on 08/12/2022)
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