Refund Policy: We accept returns within 14 working days in the original packaging. Please write returned goods on the package. We the seller, do not pay for the return shipping. You the buyer must pay for the return shipping via courier and ensure that it is packed in the same way that you received it. Please note that return shipping from the USA to Italy is very costly therefore we advise our customers to avoid it at all cost. If in the unfortunate event of your chandelier or lighting fixture arriving with damage we do have a wide selection of vintage replacement parts that we can send you to avoid return shipping.