What is your return policy?

Generally we do NOT accept refunds unless given a legitimate reason and we are notified within 7 days after receipt of item purchased. Because all our items are preowned and many are consigned to us by our clients, if the reason is simply because you changed your mind or you did not like it, rather than the quality of the product or you believe we grossly represented to item you purchased, we cannot process a refund. As for other situations, reserve the right to approve a refund or not.

How long does it take to process a return?

Within 3 business days upon receiving your returned merchandise, we will issue a refund for the original sales price and any taxes in the same form as the original payment method. Please note that this credit will not include any original shipping charges.

How To Return An Item
Your item must be in its original unused condition and packaging to be returned, unless there is a manufacturer defect.

1. Please email [email protected] to request a refund and specify the reason for return.
2. Mail your returned item to:
Annie Shao Lin Kwei
1784 Ala Moana Blvd.
Apt #32
Honolulu Hi 96815 USA.

3. Full refund will be issued once item(s) is returned and checked.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.