RETURN POLICY:

NON-SOFTWARE:

If an item you receive arrives broken or seems defective in any way, simply contact me and I will send out a replacement or issue a full refund, whichever your prefer. Non-defective/non-damaged returns must be shipped back to us within 30 days and we will credit your account minus a 30% restocking fee.

SOFTWARE POLICY-

All Sales Should be Considered Final. Returns will only be accepted under the following conditions:

If you have not opened the item, you can return the product to us for refund, credit or replacement within 30 days, no questions asked. We do not take back opened product.

You must return the product to us undamaged AND in perfect condition. The product must be unregistered, and returned with everything that shipped with the product. If it is a Retail Box product, you must return it in a protective cardboard box or other similar shipping carton like the one we used to ship it to you originally. Damaged and/or incomplete products are subject to restocking fees of from 10% to 50%. In cases of major damage or abuse, the product may be refused.

The bottom line is we want to keep you happy and provide top-notch service. To that extent, I do everything possible to quickly rectify any problem order.
Please note: Shipping charges are NOT refundable

To avoid costly returns, check the System Requirements for each title. Be sure you have at least all of the system requirements before ordering. If there are any questions, please contact us before you order.

In cases of return, you must obtain an RMA number prior to returning the product. Email me with Your Name, Your Order Number (invoice number on your invoice), the title of the product, and the specific problem you have encountered. Products returned without an RMA number will not be accepted and a credit will not be issued.

If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Email me for a replacement shipment. I will include a prepaid return mailer in your replacement shipment that you can use to return the incorrect product to us.