If you wish to receive a refund for an item purchased on our website, you must request it within 30 days of receiving the item. Please note that we do not accept returns for items that have been worn as undergarments due to hygiene concerns. To request a refund, please contact our customer service team and provide your order number and the reason for your return. We reserve the right to refuse any returns or refunds at our discretion. Any custom piece is not refundable unless damaged on arrival. Miss use of the products will result in a no refund meaning using or doing things they are not meant for.