NOTE: Textbook and Study Guide are new and sealed in publisher's packaging. Kinn's The Administrative Medical Assistant, 7th Edition by Alexandra Patricia Adams, BBA, RMA, CMA (AAMA), MA Paperback The most comprehensive front office medical assisting resource available, Kinn's The Administrative Medical Assistant, 7th Edition provides unparalleled coverage of the practical, real-world administrative skills essential to your success in the health care office. This thoroughly updated, fully modernized edition combines current, reliable content with innovative support tools to deliver an engaging learning experience and help you confidently prepare for today's competitive job market. Key Features Apply what you learn to realistic administrative situations through an Applied Learning Approach that integrates case studies at the beginning and end of each chapter. Study more effectively with detailed Learning Objectives, Vocabulary terms and definitions, and Connections icons that link important concepts in the text to corresponding exercises and activities throughout the companion Evolve Resources website and Study Guide Procedure Checklist Manual. Confidently meet national medical assisting standards with clearly identified objectives and competencies incorporated throughout the text. Master key skills through step-by-step instructions and full-color illustrations that clarify procedures. Sharpen your analytical skills and test your understanding of important concepts with critical thinking exercises. Understand the importance of patient privacy with the information highlighted in helpful HIPAA boxes. New to This Edition Demonstrate your proficiency to potential employers with an interactive portfolio builder on the companion Evolve Resources website. Familiarize yourself with the latest administrative office trends and issues including the Electronic Health Record. Confidently prepare for the CMA and RMA certification exams with a new online appendix that mirrors the exam outlines and provides fast, efficient access to related content. Find information quickly and easily with newly reorganized chapter content and charting examples. Reinforce your understanding through medical terminology audio pronunciations, Medisoft practice management software exercises, chapter quizzes, review activities, and more on the completely revised companion Evolve Resources website. Contents Introduction Becoming a Successful Student The Healthcare Industry Unit One: Introduction to Medical Assisting The Medical Assisting Profession Professional Behavior in the Workplace Interpersonal Skills and Human Behavior Medicine and Ethics Medicine and Law Unit Two: Administrative Medical Assisting Computer Concepts Telephone Techniques Scheduling Appointments Patient Reception and Processing Office Environment and Daily Operations Written Communications and Mail Processing Unit Three: Health Information in the Medical Office The Paper Medical Record (formerly Medical Records Management) The Electronic Medical Record Health Information Management Privacy in the Physician's Office Unit Four: Billing and Coding Procedures Basics of Diagnostic Coding Basics of Procedure Coding Basics of Health Insurance The Health Insurance Claim Form Professional Fees, Billing, and Collecting Unit Five: Financial and Practice Management Banking Services and Procedures Management of Practice Finances Medical Practice Management and Human Resources Medical Practice Marketing and Customer Service Unit Six: Assisting with Medical Specialties Assisting with Medical Emergencies Unit Seven: Career Development Career Development and Life Skills Procedure Checklists English-Spanish Terms