Cleaned and disinfected. Tested and works great with no issues. Minor usage wear as shown in the pictures. Nothing that affects its functionality. Listing includes: 2 x Plantronics CS70NC Base + Headset 2 x Avaya AWH75N Base + Headset Spare set of ear pieces 4 x Plantronics Power Adapters 4 x Plantronics App-5 2 x Ring Detectors 5 x Phone Cords 1 x Plantronics Extenstion Arm 71483-01 3 x Plantronics 40287-11 See pictures for full descriptions. Sold as pictured. We do our best to accurately picture and describe each one of our listings. Inevitably, you may receive an item that does not meet your expectations. It is no way our intention to mislead or cheat any customer. If you have any issues with your purchase, please message us before filing a refund request. Please note that all refund requests, will require the return of the item in the same condition as it was sent. Any damage or material change to the condition of the item may result in a reduced refund, up to 50% in accordance with policy. All refunds on returns will be processed minus the original shipping charges that were incurred to ship it to you. We package our items in the most cost/time effective way to provide competitive pricing. Should you require special shipping considerations (e.g. packaging or shipping timelines), please message us PRIOR to purchasing so we can work towards an amicable solution. Certain requests may incur additional charges. Post purchase shipping demands will not be honored. Delivery carrier related delays. We ship items as quickly as possible, but in some circumstances it can take up to three business days for an item to be shipped. Once an item leaves our hand, we have no control over when it gets delivered. We purchase. We cannot change the delivery address after a purchase has been made, so please ensure that your shipping address is correct.