All of our Zamasan items are packaged and shipped with care. We offer a 30-day, “no questions asked” refund policy. Just pay for shipping the item back to us. And, we will promptly refund your purchase price and all or a portion of your original shipping and handling costs. Items sold in “Used” condition are sold “As Is” with no warranty; please see item description for full details regarding item guarantee, function, partial-function and/or non-function. “New” condition items arriving in a defective condition will receive a full refund purchase price, shipping and handling costs.