Return/ Refund/Exchange policy:

Due to the possibility of contamination, we do not accept returns on products that have been opened or used. If however a refund or exchange is needed for unopened and unused products, please notify us at [email protected] within 5 days of receipt of the product(s). Please be aware that refunds and exchanges are not guaranteed. All returned items will be inspected by a member of our team and a determination will be made regarding eligibility for a refund/exchange.

The customer is responsible for all shipping (which must include tracking information) costs on returned products unless the reason for return is deemed to be the fault of African Afro.

In cases where a refund will be issued, the customer will be refunded the total cost of the product sold minus the original shipping cost. The original shipping cost cannot be refunded because the shipping cost was paid to a third party carrier. African Afro neither retains nor profits from the shipping cost charged by shipping carriers.

No Refunds or Exchanges will be granted after the 5 day period.

Refunds cannot be granted while a package is in transit. In cases where deliveries are delayed because of the carrier USPS, Fedex or UPS, African Afro cannot grant a refund until the delay is settled. Most carriers do not allow refunds until a package has been undeliverable status for at least 30 days.

Order Cancellations:

We are unable to cancel orders that have already been shipped.

Return to Sender:

In cases where a package has been shipped and subsequently returned to sender because the customer has either entered the incorrect address or is unable to pick up the package from the carrier, the customer is responsible for all additional shipping charges required to re-ship the package. If African Afro is at fault, the package will be re-shipped at no additional charge to the customer.
Gift Cards
Individual products purchased as part of a set (the entire set must be returned)
VIP Membership
RETURN, REPLACEMENTS

If you purchased from one of our retailers or distributors – returns should be coordinated through that company according to its return policies and procedures. Receipt is required.

Please include your order number.

Or please contact customer service at (844-973-4789). We are available Monday through Friday from 10:00 AM to 5:00 PM U.S. Central Time, excluding holidays. Our customer service representatives will be happy to assist you.

CANCELLATION POLICY

Please bear in mind that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been shipped.