Missing parts/pieces in sealed boxes: Occasionally, one of our suppliers will encounter a packaging error and ship us a factory sealed box or blister with missing or damaged parts. While we are more than happy to assist you with these items, you will usually receive your replacement faster if you contact the manufacturer directly. Should you encounter any problems in dealing with the manufacturer, please don’t hesitate to contact us and we will intercede on your behalf.

Missing or wrong items in the order: If you have a missing item just let us know and we will take care of it right away, without any additional cost to you. Incrrect items can be shipped back to us after requesting an RMA number: we will send out the correct item, along with a reimbursment check for your return shipping costs, once the return is received.

Other returns: If you are not satisfied with your purchase for any reason, you may return it within 30 days of shipment date for a refund or exchange. Items must be unopened, in new condition and returned at your expense.

Please note that you are responsible for the safe return of merchandise and for all shipping costs. SHIPPING CHARGES ARE NON-REFUNDABLE once your order has shipped. Postage for exchanged items will be at your expense, unless they are included as part of a separate order from our website totaling over $100.00 (continental US only).

The Little Shop of Magic reserves the right to refuse returns received more than 30 days after shipment date, or on items that were special ordered, discontinued, on clearance, or limited edition.