Indoor Rowing Machine Concept2 Model D PM5 and similar items

*We offer a 30 day return policy from checkout winning date.
*A tracking number is required for all returns. Please message us for return instructions. Items returned without a tracking number will not be processed.
*You must notify us you would like to return your item before the 30 days has passed. After we receive your item, we will process your refund within 3 working days. Please wait for your Authorization number.
*All items must be returned within 3 days after receiving your return instructions. Do NOT return the item before contacting us first.
*Items defective upon receipt must be packaged in their retail packaging as if new and returned with a detailed description of the problem.

• If something should arrive damaged, we will gladly send you replacements. Please allow enough time to receive the replacements via regular shipping. Express shipping is not offered on damaged item replacements.
  *If a product is returned for any other reason, original shipping costs are not refunded, even if the original order included free shipping (buyer assumes the responsibility return shipping fees)
• 20% restocking fee will be deducted from the refund.
• Items need to be returned in the original package in order to get full refund.
• Opened or used products may be eligible for a partial refund of up to 80% of the purchase price
• Orders that are refused, undeliverable, or otherwise unable to reach the customer due to customer error may be charged return shipping in additional to the original shipping charges.
• We inspects all product returned to its warehouses, and, if the item is found to not be defective, shipping fees will apply and/or a partial refund may be issued.
• You can expect to receive your refund within 3-4 weeks of shipping your package back to us. In most cases you’ll receive a refund sooner.
• We reserve the right to decline any returns if the above guidelines are not followed.
  *Please READ the Title and Description CAREFULLY as we do not accept returns based on price