Power Ionics Cooling Ice Cold Towel For and similar items

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For items selling at US$20 and below, we are sorry, but all purchases are final.

For all other items – Replacement or Refund only apply to defective or faulty items. Normally, we offer a free 1 to 1 replacement of the same item. On case be case basis, we can offer a partial refund up to 75% of the price instead.

To qualify for the 1 to 1 replacement or partial refund, customers must immediately, within 3 days of receipt of the defective item, email or message us describing the issue. We request that customer provide us a clear video showing the issue and ideally taken at close and medium distance. If we require a return (depending on the item purchased), we will inform customers and provide the return address. Please note return charges will be borne by customer. If customer do not wish to return the item, we can offer refund of up to 75% of the purchase value.