Scenic Moss Agate Teardrop Cabochon and similar items

At javamossagate.shop, we want you to be completely satisfied with your purchase. We offer a hassle-free return and refund policy, as long as you follow these guidelines:

- To be eligible for a replacement or refund, buyers must contact us within 7 days of receipt with photo proof of defective or damaged items.

- We cannot be liable for any mishandling of the product(s) after delivery, or for any damage caused by the buyer’s usage.

- Sale items are final sale and cannot be refunded.

- In exceptional cases where returns are granted, the buyer is responsible for the return shipping fees to our designated address.

- Upon receipt of the returned item, we will inspect it and notify you via email if your refund has been approved or rejected.

- If approved, your refund will be processed and applied to the original method of payment within 5-7 business days.

Please note that we reserve the right to refuse a refund or exchange if the guidelines above are not met, or if the item returned is not in its original packaging and condition.