Steve Madden Lug Platform Penny Loafer and similar items

Return Conditions

To be eligible for a return or exchange, the item(s) must meet the following conditions:

Original Condition: The item must be in its original condition, unused, and with any tags, labels, or packaging intact.
Proof of Purchase: You will need to provide proof of purchase, such as an order confirmation or receipt.
Return Authorization: Contact us and obtain authorization before shipping the item(s) back. Items returned without proper authorization may not be accepted.

Starting a Return/Refund/Exchange

To initiate a return/refund/exchange request:

Contact US: Reach out to us through the Bonanza Marketplace messaging system. Explain your reason for the return or exchange and provide any necessary information.

Response: The request will be reviewed we will and respond with the approval/denial decision and provide instructions on how to proceed, including whether they will provide a return shipping label or if you need to arrange shipping yourself.

Pack and Ship: If the return is approved, carefully package the item(s) and follow the instructions for return shipping. Be sure to include any required documentation.

Tracking and Confirmation: Use a trackable shipping method and retain the tracking information until the return or exchange is complete. This helps ensure the item is received.

Confirmation: Once the item(s) is received, the returned item(s) and verifies the condition, they will confirm the return or exchange. You will be notified of the status.

Refunds

If your return is approved, and we have received and verified the returned item(s), a refund will be processed. The refund method may vary based on your original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately through the Bonanza Marketplace messaging system. Provide details and, if possible, include photos of the issue. We will work with you to resolve the problem promptly.

Contact Us

If you have any questions or need assistance with the return/refund/exchange process on Bonanza Marketplace, please don’t hesitate to reach out to our Customer Support team. We’re here to help make your shopping experience as enjoyable as possible.