Brass Padlock with keys Lock Style and similar items

At Bonanza, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a 10-day refund and return policy, subject to the following terms and conditions:

Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used, damaged, or altered in any way will not be accepted for return.

Initiating a Return: To initiate a return, please contact our customer service team within 10 days of receiving your item. You can reach out to us via contact seller option..

Return Authorization: Once your return request is received and approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed with the return.

Return Shipping: The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Refund Process: Upon receiving the returned item and verifying its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Refund Amount: The refund amount will be for the purchase price of the item(s) returned, excluding any shipping fees or additional charges incurred during the original transaction.

Non-Returnable Items: Certain items are not eligible for return, including but not limited to:

Personalized or customized items
Perishable goods
Digital downloads or subscriptions
Gift cards
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, either by providing a replacement item or issuing a refund.

Exchanges: We do not offer exchanges at this time. If you would like a different item, color, or size, please return the original item for a refund and place a new order.