L'agent By Agent Provocateur Womens String and similar items

RETURN POLICY

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return we require a receipt or proof of purchase, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned like intimates, certain jewellery, gift cards, and some personal care items.

Re-import customs duties may be charged, we have no control over this and you should check with the carrier prior to sending.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 90 days after delivery.

Parcels that are cleared through customs by us on your behalf may have any customs duties incurred by us deducted from the final refund amount.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Unfortunately, we cannot refund the cost of postage (this includes the original delivery cost and return postage)

If you wish to request reimbursement for postage due to an incorrectly advertised, damaged or faulty item just get in touch with us and we will reimburse your postage costs. Please be aware that the maximum amount we can refund you is the standard recorded Mail delivery cost. We also cannot refund the excess cost of parcels returned to us via courier or next day delivery.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company,next contact your bank (it may take some time before your refund is officially posted as there is often some processing time with all banks)

If you’ve done all of this, and you still have not received your refund yet, please contact us at: [email protected]

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] to get approval.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Unfortunately, we cannot refund the cost of postage (this includes the original delivery cost and return postage) Shipping costs are non-refundable.

We don’t guarantee that we will receive your returned item and Its not our responsible for any orders that are lost by mail service providers when you are returning them to us.

If you are shipping an item over £75 / €100, you should consider using a trackable shipping service or purchasing shipping insurance.