Jim Shore Heartwood Creek Christmas Gnome and similar items

Return Policy – We stand behind every purchase with our Guarantee Of 100% Satisfaction. If you are not completely satisfied with an item you order, we will either replace it or provide you with a full product refund within 30 days of your order, excluding original shipping and handling charges & return shipping charges (EXCLUDING ANY SPECIAL ORDERS, MADE TO ORDER ITEMS, ITEMS ON FINAL SALE & SIZED RINGS. ALL LISTING MARKED SPECIAL ORDER, MADE TO ORDER, FINAL SALE OR ANY RING THAT IS SIZED IS NON-RETURNABLE & NON-REFUNDABLE). You must notify me within 10 days of receipt of your item with your intent to return it and obtain a return authorization or your return will not be accepted. All items returned must be in new, unused condition in original manufacturer’s packaging. Credit will be issued on the returned item for the original purchase price only. (We are not responsible for Return shipping cost).

Please read item description for more specific information on Returns. Always contact us prior to returning an item at [email protected] or [email protected] before returning an item for further instructions and the Return Shipping Address and if needed a Return Authorization Number. Once the item is received, your refund will be processed minus Original and Return Shipping Charges. If item was paid through Paypal, it will be refunded through Paypal. Any item returned after 30 Days will not be accepted and returned to you.

Custom sized rings or any “special order” item that has been specifically sized or made for you is non-returnable & non-exchangeable. Also, any rings that you have had re-sized by your jeweler are also non-returnable, non-exchangeable and non-refundable!

All items marked “Limited Quantities” or “Special” and “available while supplies last” are also non-returnable.