Riddling Rack Wine Storage - Vinala - Made and similar items

Returns/ Refunds / Exchanges
We take immense pride in every product that we craft. If you are not Fully Satisfied, for Any Reason, Let us know! If you need to reconsider any item, our cancellation and return policies are listed below:

Non-Custom Catalog Item Cancellations
Customers have 24 hours from the time of purchase to cancel an order of a Non-Custom Catalog Items. Any cancellation made after this time will occur a 15% cancellation fee.

Custom Order Cancellations
Custom and Personalized items include any items with custom/altered sizing, finishes, or other details. Custom order cancellation Must be initiated within 24 hours of purchase will only be refunded 50% of the order total. Any cancellation requests after 24 hours will Not be accepted.

Defective Items:
We will correct any error made by us without expense to you, this includes items that are defective, or arrive broken. We will either replace the item or give a full refund (in some cases, item must be returned first before refund is given). All Claims of error must be made within 30 days of receipt of delivery to the customer, as per the tracking number on your package.

Catalog Items:
Maybe you’ve had a change of heart, or the product simply didn’t fit your space… Not to worry! Catalog items may be returned within 30 days of the purchase date. (See additional details below) Catalog items include any product sold “as advertised” within our store. Catalog items do not include products that have been customized at the customer’s request.
Refunds:
Any catalog item returned within 30 days of purchase will be refunded less the original cost of shipping and a 20% restocking fee. Customers are responsible for return shipping costs.
Exchanges & Store Credit:
Customers may exchange any catalog item within 30 days of purchase for an item(s) of equal value or store credit . Customers will receive credit for the total purchase price of their order, less original shipping costs and tax. Customers are responsible for return shipping costs.
Custom and Personalized Items
Custom and Personalized items include any items with custom sizing, finishes, or other details. Returns and exchanges for custom orders are not able to be accepted.

Need to begin a Return?
It’s Easy!! Complete the form below (Include the order number, items to be returned, and reason for return in the details box) and we will provide you with an RMA number.

NOTE:

Unfortunately, any customized or otherwise altered items are Not Eligible for Returns, Exchanges, or refunds.

Contact us prior to initiating your return so we can provide you with an RMA (return merchandise authorization) number to display on the outside of the shipping container.

Any returns without an RMA code WILL unfortunately be refused.

Additionally, any edit, alteration, or change made in any way, to any Wine Country Craftsman (WCC) products without the expressed written permission of WCC, voids the warranty, and will not be viable for return, refund, or coverage of liability.