Seller Community Forum

I've had trouble with buyers seeing the shipping options on a listing and thinking that is the total shipping duration. I had a buyer pay with an echeck which took a week to clear. When it finally cleared I messaged them to say it was about to shi...

asked almost 11 years ago

I have been watching the promotion for the silver pro membership for months now, and decided yesterday to "move up". I bought it this morning thinking I would have a month free to see if it helped my sales. I used my Pay Pal account, and low and b...

asked over 10 years ago

Hope this message is appropriate here. I have been a member since February of 2013. Initially I input my items manually using Add or Edit items option. Then I edited my items by either using Add or Edit screen or by searching in my booth for an...

asked over 10 years ago

I'm confused, just noticed and don't understand why we're being rated on handling time and delivery time. What does handling time even mean?

asked over 10 years ago

Help!!!I'm getting very confused. I asked Bonanza why I wasn't getting sales and why my booth items were not being sent to Google. They said because I don't have advertising. So, in addition to the seller fees we pay 6,9 or 13% in addition depend...

asked almost 10 years ago

I know I saw someone's booth name earlier, but I've forgotten.

asked almost 10 years ago

I received an email from Bonanza encouraging me to turn on Checkout by amazon. Thing is, I'm already opted in to take Amazon payments. Is this something NEW??? Or do I just ignore it since I already take Amazon payments?

asked almost 10 years ago

I checked into my booth to find an odd display of items and not what I was used to seeing from highest to lowest. Heck, I hadn't realized there even WAS a popularity setting! I don't see any mention of this in a blog and don't know if everyone (t...

asked over 9 years ago

After I assume I'm charged already - I canceled immediately again and receive this [URL removed] "Your subscription has been canceled. Your card will not be charged *again*, and your store will automatically be closed on 11/01/2014." DID I get...

asked over 9 years ago

Have been gradually editing my listing to free shipping, still wondering if it’s the right choice. Found this article which I found helpful. One thing that I really like about Bonanza is the, “free shipping” banner on each listing thumbnail in the...

asked over 9 years ago

In some peoples' listings, there is a little box at the top right of the posting that says 'experienced seller.' On others, that is not there. Why? What makes a person 'experienced'?

asked about 9 years ago

Does anyone here know how to get a response from customer support? Apparently 3 tickets and going on 90 hours later ain't enough. Been very frustrating in our brief time on the site. Seems like customer service is non-existent.

asked about 9 years ago

It's somewhere, I am sure. But where....??? :-)

asked almost 9 years ago

Next to the prices of all the items in my booth there are prices with a slash through them. I never put this there and have no idea where it's coming from nor do I understand the point of it. Anyone?

asked over 8 years ago

It struck me that singular and plural are crucially important on B. I didn't now this, usually online I see info that it doesn't matter, so I was really frustrated, when I saw this in the booth's search results (especially that these particular w...

asked over 8 years ago

Every since they starting updating the site and everything I have not made any sales. I usually always make at least 6 sales a month and for the last 2 months I have gotten nothing. Is this because I did not purchase a store front? Is this not ...

asked over 8 years ago

I just started Bonanza, and my booth won't activate. I keep getting the message the "Bonanza elves will activate it within 24 hours." But when I go to store dashboard, I get the message "Your booth is partially activated. Click here to finish acti...

asked over 8 years ago

Imagine my surprise to go to the advertising page this morning to make a change and find that it not only looks different but the costs have gone up significantly after the basic 9%. There is still 13% if you choose to be involved with eBay (NEVER...

asked over 8 years ago

This isn't really a question but wanted to give Bonz a HUGE thumbs-up for the new feature I came across this morning! I've been off for a couple of days and today, checking fees, I see that there is a way to print out your monthly sales reports/st...

asked almost 8 years ago

Back to the issue of these "top rated seller" badges- this needs to be fixed somehow. Today I saw a seller that sells one item like ours- it's old and beat up.. he sells only 24 items total on Bonanza. And he gets a "Top Rated Seller" badge. Howev...

asked almost 8 years ago