Hello, It looks like this has been discussed here before although even after reading of a few older threads with similar situations, I still cant understand why this is occurring.

Every now and then I receive a notification informing me about “A buyer order awaits your approval on Bonanza”.

Of course I try to follow up with the customer and have also manually approved these but most always this usually results in a lost sale at this point. Which I can understand as I myself would also find this interruption a bit odd during checkout when trying to place an order through anybody.

I have never seen this occur on other online selling platforms. Why does this occur on Bonanza?

I offer free shipping so I presume this situation would not be attributed to any inabilities to calculate shipping costs during checkout.

Also, under Buyer restrictions I have chosen “Shoppers can have any shipping address”.

So location shouldn’t create any shipping issues…

Any other reason that could or would be causing this? Something I’m missing to update in the setting?

I sure would like to somehow override any manual approval requests and have the Bonanza system approve all our orders automatically without requiring my approval.

I tried responding back to your comment ccmom but was only allowed a limit of 300 characters. Hardly enough to satisfy my reply. So I decided to edit my initial comment in response to your message.

[URL removed] thanks for your reply. I sure do appreciate you taking the time going over all those possible scenarios.I been using bonanza for several years now and still can’t seem to figure out the international shipping.

Under “Buyer Restrictions” I do have it set to “Shoppers can have any shipping address”. I figured this would be helpful if a buyer wanted to send an order to a family or friend using another shipping address that their own within the USA. Unless this option was not intended for that purpose.

Perhaps I should just change it back to “Shoppers must have a shipping address in my country of residence”, since all my orders have been from the USA anyways.

Every-time I check the order which requires my approval, there always in the USA and I can’t ever see anything wrong with the order. The zip and address never shows as incorrect. I try to reach out with the customer and have approved a few. But at this point, most all of the customers are already apprehensive and usually doesn’t want to have anything to do with the order anymore.

Now I did have 1 buyer that was international which required my approval and that was understandable. But that was the only one out of the over 50+ lost sales due to this approval requirement prior to completing an order which appears to happen several times a week lately.. :(

And your correct, there was one item that did have calculated shipping although the order details noted Free Shipping. I have now corrected this although I never received any approval requests for that one.

And none of my orders are OBO so this wouldn’t be the trigger to the approval requests.

And both “Invoice Settings” have not been selected (Not Checked).

It’s so strange that this is occurring so much to our listings. I have never experienced such a thing under other marketplaces. It must be something going on with Bonanza that causes this to happen. Would be nice if somebody from Bonanza would view this message and take the time to further look into what the cause for this is.

This has been going on for a long time now. And it looks like there have been others previously that’s also mentioned this very same occurrence and no fix offered. :\