I’m getting no help from Bonanza after 3 requests over 2 days. I just set up a shop here and linked it to my AmazonPay. It appears to be linked correctly. I see my AmazonPay merchant ID correctly listed under my Bonanza account and a checkmark under AmazonPay for payments. On AmazonPay site, it says my account is ACTIVE and I can accept orders and the URL over there is the correct URL to my Bonanza shop.

Yet when I do a test order as a customer and get to the cart page, I get a message that says “Oops, this seller cannot accept AmazonPay at the moment.”

Before I knew I had this problem, I posted the link to my shop on a Facebook group for collectors and one customer tried to buy from me, but could not. She WAS able to place an order and got confirmation of the order from AmazonPay, but was told her card was not charged yet. But when I went to look for her order on Bonanza it was nowhere – no sales, no offers, nothing. The items she tried to buy were still in my shop and I could still add them to my cart, tho they should have been sold out. YET, when I tried to edit those items, I got a message that said they were sold and could not be edited. So clearly Bonanza had some idea of the order, even tho it was nowhere on my seller dashboard, not even pending.

Over on AmazonPay, meanwhile, I could see her order attempts and each one failed, saying CLOSED. Verification failed. It did not appear to be that her credit card failed, but that the order itself could not be verified.

I can’t see where I have gone wrong. Account looks good and active on both ends, but clearly something is wrong.

Possibilities – I originally set up as a booth and then decided to upgrade to webstore. But my url on Bonanza is still “booth” – https://www.bonanza.com/booths/kaijucats

(UPDATE – Discovered I have an URL for a webstore too – [URL removed] I thought maybe THIS was the problem, so went over to AmazonPay and updated URL to this, but still not working. NOW, not sure what link to provide to people or put on AmazonPay. Appear to have a booth AND a webstore URL)

Also. When I initially signed up to connect AmazonPay, I didn’t yet know what my shop url was (I did the sign-up on bonanza as I set up my shop, and I didn’t have it yet as the AmazonPay link-up part was before the shop set-up). So I put Bonanza.com as the url. But when I got the specific URL to my shop, I went back to AmazonPay and updated it to the correct and specific URL – https://www.bonanza.com/booths/kaijucats

The above does not seem to be a problem, though, as the merchant ID from AmazonPay showed up correctly on my Bonanza dashboard and it appears to be linked just fine.

Only other thing I can think is that on the Bonanza instruction page, it says this about AmazonPay [URL removed] [URL removed] on this next step you must click the “Return to Bonanza Marketplace” button. If you fail to click on the “Return to Bonanza Marketplace” button, your Amazon Pay will not work. You will be given an authorization token. Bonanza does not need this token."

I believe I did this correctly, but not 100 percent sure, as I did not see this until AFTER I set -up. It was not spelled out on the set-up page, only in the FAQ I saw later. There was no advice on that same instruction page as to what to do if you failed to click on that to later fix it. Still, my account SEEMS to be linked correctly.

Frustrated beyond belief and cannot get anyone at either Bonanza or AmazonPay to help me!

Cindy