I found many times the messages i’m writing to my buyers if its replaying or writing new message, not been delivered.
not once i’m getting a messages from a buyer asking why i am not replaying to there message although i did .
bonanza may not know it but i think there is a issue there
|
Eve_Tech Reputation: 106 See Eve_Tech's booth |
You can send a direct message to support and report this problem at [email protected]; or go down the the very bottom of every page and click on the Contact button, then fill out the form. I usually go the message way…it’s much faster. You might also send a message back to your buyer(s) that there is a problem onsite and it should be resolved soon. They should understand as problems happen all the time on all websites. Also be sure to thank them for letting you know that there was a problem; otherwise you wouldn’t have known about it. Good luck!
|
annimae Reputation: 100 See annimae's booth |
When you use Bonanza Messages (aka BMail with Bonanzlers), Bonanza also sends the same message to the user’s personal email address that is on file. The yellow envelope that you see next to your messages in your “Sent” folder means that the message was not read by the recipient using the Bonanza website. Sometimes it is because those users made a one-time purchase or inquiry and do not come back to check if they have any BMail messages. However, it is possible that the email message was read by the user through their own personal email. Reading their personal email does not change the status on BMail.
Of course, you may still have a a problem with your messages, but the general rule stated above does apply. If you want to check the function of your BMail messages… reply to the message that I just sent you through BMail.
- Tom
|
tomwayne1 Reputation: 8637 See tomwayne1's booth |
i got hundreds of yellow envelope in send folder,
and i replied to your message
have you received my message
|
|
Eve_Tech Reputation: 106 See Eve_Tech's booth |
Viewed: 1621 times
Asked: almost 9 years ago
Latest response: almost 9 years ago
Remember these tips:
- Use links to other sources to support your opinions
- Use examples where possible
- Put yourself in the inquirers shoes: what extra info would be helpful?
Should I post a comment or an answer?
You can only post one answer, so make it count. Maybe your reply is more fitting as a comment instead?
Post an answer for:
- Replies that directly and specifically answer the original question
Post a comment for:
- "Thanks," "Me too," "I agree," or "Works for me" types of replies
- When you would like the original poster to provide more details
- When you have more to add to someone else's question or answer
See also our Roundtable FAQ.
Formatting
Community help posts follow certain formatting guidelines, which may impact the look of your post. If you're interested in tweaking the format, instructions are available here.
