I’ve already emailed Bonanza 3 times and they still won’t respond. How long until they suspend you for not being able to pay with fees? I can pay tomorrow, but the long weekend and labor day is interfering with my deposit posting onto my account and I’ve been asking them to bill me tomorrow, the system keeps on trying to charge my card which has most of the funds (but new sales popped in and my fees increased right after I deposited the necessary cash before this weekend).
Does anyone else ever come across the issue of customer serving just failing to respond in a timely manner? What kind of operation are these guys running? I’m going to be so mad if I get suspended over something like this.
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powerflycentral Reputation: 10 See powerflycentral's booth |
Here’s the link https://www.bonanza.com/site_help/fees_and_payments/how_do_i_pay
but here’s what I found for you (there’s more info here too)
All Bonanza sellers are required to have a valid credit card on file for payment of your seller fees. Sellers will have the option to use PayPal to manually pay for seller fees (PayPal option will show starting the 1st of the month, until the 4th of the month, and it will also show when you near the limits mentioned below), which will be visible as a payment option on your fees owed page. If your seller fees are not paid manually by the 5th of each month, Bonanza will automatically charge the credit card that you have on file. We are not able to automatically process final value fee payments via PayPal at this time.
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Once_Again Reputation: 525 See Once_Again's booth |
“the system keeps on trying to charge my card which has most of the funds (but new sales popped in and my fees increased right after I deposited the necessary cash before this weekend”
An automatic fees charge will start tomorrow, Sep 5th (maybe there are some other kind of charges you are talking about, You can check it with Your card issuer).
Since You’ve had new sales and You accept PayPal on your listings, check Your PP balance – if some orders has been paid via PP, You can pay B. Your fees today without any delay.
“the long weekend and labor day is interfering with my deposit posting onto my account”
“customer serving just failing to respond in a timely manner?"
I understand that You are anxious about Your booth, but try to give B. support the same credit of time due to the long weekend, as You do with Your bank…
Good luck!
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ArtistsUnion Reputation: 3676 See ArtistsUnion's booth |
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Asked: over 6 years ago
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