Cancelling duplicate unpaid order?

A customer purchased 2 of the same items on separate orders but only needed and paid for one. We shipped the order and relisted the unpaid item. My shipping performance still shows the unpaid/relisted item as unshipped. How can i fix this?

asked over 9 years ago

1 Answer

This is an official Bonanza response.

Sounds like you just need to cancel the additional order. Please have a look at our help page we created on this [URL removed] [URL removed]

answered over 9 years ago

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