I sold an item a few days ago that had the incorrect shipping price calculated. It turned out that several of my postings had that same problem, which could be costly if not corrected.
It turns out that if you specify Calculated Shipping, enter the weight of the item, but DO NOT specify the shipping service, the Bonanza system automatically defaults you to “USPS Media Mail Parcel” for calculating the shipping price. That can be costly. Also, if you have a lot of postings to create, you can accidentally also forget to select the shipping service.
Recommended [URL removed] The EDIT ITEM / Calculated Shipping screen should not allow the user to save the settings unless a Shipping Service is selected.
I also found out that if you selected calculated shipping and leave the Shipping Weight blank, that Bonanza will not let you save the setting and gives you an Error message that you need to specify the weight or select no Shipping offered. So the recommended fix can easily be put in place.
Does everyone agree?
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BestInField Reputation: 10 See BestInField's booth |
Yes, I agree. There seems to be a problem with the Internet Explorer browser unchecking the selected shipping. A check before saving the edit, at the end of the edit session would be great.
I have found a way to check your listings for this problem. It is a bit tedious, but [URL removed]
1. Go to Batch Edit Items
2. Click on Shipping
3. Sort by Newest
4. Scan down the pages for each listing, look for entries like [URL removed]
Calculated by USPS using weight X lbs, X ozs
The second line after that should have Ships Via with a postal service such as Priority Mail, Media Mail, etc.
If it is blank, that indicated there is a blank check mark by it. You need to go in and edit it, to add the proper postal service.
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SpaceAgeAntiques Reputation: 172 See SpaceAgeAntiques' booth |
The specifications for calculated shipping have been in place since USPS did an Update (the update in USPS webtools is what caused the change) in Jan 2013…
However, informing the person listing items that shipping may not be complete is a good suggestion…
all suggestions should be submitted here for bonz to work on
[URL removed]
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ccmom Reputation: 12648 See ccmom's booth |
3 Comments
I noticed this some months ago and posted here (although my post eventually got lost down the list). I also sent this to support which told me it had been sent to techs…and that’s all that happened. I went through all my listings to correct…UNFORTUNATELY what I found is that items continued to revert to the non checked listing. For what reason I do not know and I come back to check time and again. I have started reverting my items to flat rate shipping. I can always refund any major difference but I do not want to lose sales/money on shipping.
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CatnuttiToo Reputation: 39 See CatnuttiToo's booth |
2 Comments
This just happened to me yesterday – I sold an item that weighs 4 lbs shipped by Priority Mail and the calculated cost came up as $4.61 – I cannot afford to eat the difference to ship this item, I contacted the buyer to see if they agree to pay the proper amount or if they want me to cancel the sale and refund their payment.
This will probably be a lost sale.
I am in process of checking each of my Priority shipping items and changing the shipping to flat rate.
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Barb'sPlace Reputation: 86 See Barb'sPlace's booth |
This happened to me twice in October. This problem was listed in site improvements at that time. I had never had a problem with calculated shipping since I jointed Bonanza in 2010. I went through and found 18 items that I had “forgot” to list a type of shipping. It appears that seller “forgetfulness” has become widespread at Bonanza. Lately I am beginning to question buyer selection of “flat-rate” shipping as it has not always been the cost-effective option.
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sheepish Reputation: 276 See sheepish's booth |
1 Comment
Wow, what a turn-off. So does everyone here do flat rate shipping instead? Shipping is the area where I am most likely to lose money. Ebay’s calculated shipping works well. When I sold on Etsy, I created about a dozen shipping profiles. What do most sellers on Bonanza do?
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SuperFunkyStuff Reputation: 14 See SuperFunkyStuff's booth |
3 Comments
I also got burned on a recent sale because the heavy item defaulted to media mail. Bonanza also needs to add the USPS Parcel Select option, which does not come up on the USPS shipping list.
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bozmarketplace Reputation: 12 See bozmarketplace's booth |
A year later & this is still an issue? I sold a 2-Lb PM $13 item to Vegas. The post price was over $2 short! I ate that. My [URL removed] 1st Class & PM Flat Rate are done in the Flat Rate tab. I do not use the Calculated tab now – it does not have PM Flat rate (it used to) or Standard Post (Bonz claims the PO doesn’t provide it anymore). For Calculated PM or Standard Post items, I select ‘In The Description’ tab. In each listing is a link to another listing with a zone chart and prices, so there is no confusion. I inform that I will invoice with the correct total. Anything over 5-Lbs has prices in the listing. I have hope they will fix it by 2017… :|
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dennylew2 Reputation: 80 See dennylew2's booth |
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Asked: over 9 years ago
Latest response: over 8 years ago
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3 Comments