Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
We do our best to strive and deliver the cutest in home decor, accessories, apparell, scarves, ponchos, leggings, you name it. Something for anyone. A lady’s one stop paradise for trinkets and do dats to make your heart sparkle.
Shipping policy
We usually take 1 day to prep and ship out your order
Return policy
Refunds available: See booth/item description for detailsPlease be Advised: All items that are returned to our warehouse not due to our errors may be subject to a restocking fee of up to 15 percent. Shipping cost will not be refunded if the item is found not due in our errors. Also, if you return an item using our return label and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund.
In order to process your return, please prepare the merchandise to be returned in its original packaging materials and ship it to the following address:
ATTN: Shipping Dept.
EchoMerx Corp
2123 Bering Drive, Suite E
San Jose, CA 95131
Before preparing the merchandise for a refund or exchange, please carefully read the following instructions as it may apply to your case:
For quality control purposes, a proper RMA# (Return Authorization Number) is required to identify your case. If incoming packages intended for return service lack a pre-assigned RMA, the package will be rejected, therefore please note your RMA# above. If for whatever reason we have forgotten to assign you an RMA#, please send us a request for one.
It is not necessary for you to create your own shipping label if you have been issued a USPS/FedEx/UPS return call tag. Simply print the call tag and apply it to your return package. This serves as a prepaid postage label and should include all of the necessary information (shipping carrier, shipping address, RMA#). Please verify that the information matches the address above. This label helps expedite the return process. Call tags are typically issued for order cases in which we have made the errors.
All returned merchandise must be in its original, resalable condition, free from any user-incurred damage, wear, discoloration, dismembering, odor, spray, stains, etc. If your item came with an attached tag, please include it in the returned package.
When repackaging statues, sculptures, figurines, lamps, or similar home decor products, please repackage it with the original foam pads, cushioning materials, etc., as these are typically custom-made to fit the product and provide the necessary support/protection during shipping.
When repackaging delicate items such as jewelry mannequin stands and other jewelry holders, please use the packing material that was enclosed with the original box, and secure the stand inside the box for safe transportation. Please avoid puncturing the items with wire parts (if the item includes such parts). Jewelry stands that include costume/fabric/dresses/etc. must have the plastic cellophane bag for protection during transportation. Without proper protection, the fabric may be damaged/stained during shipping.
POINT-OF-SALE BOX: Do NOT use the point-of-sale box/packaging as the sole shipping box, as they are not designed for shipping purposes. Please pack the point-of-sale box in a sturdier shipping box to avoid damage during shipping.
Any damages incurred during return shipment due to improper packaging will disqualify the return from any refunds, exchanges, or store credit.
When choosing a carrier for return shipping, always choose a carrier/shipping class that assigns a tracking number. All UPS and FedEx shipments have tracking numbers; tracking numbers for USPS must be requested (‘Delivery Confirmation’ service).
As soon as returned merchandise is received, we will inspect it to verify it meets our criteria. Assuming all criteria is met, we will process your return for a refund or exchange. Refunds typically take 2 business days after inspection verification. Your account will be credited accordingly.
Should you have any other questions about the returns process, please do not hesitate to contact us via email or phone.
Thank you very much for your business!
Seller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
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