Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Our Mission at Altamonte Diesel provides quality diesel parts and service at a reasonable price to diesel vehicle owners and businesses with diesel-powered equipment. Our staff strives to educate and problem-solve for our customers with exceptional service, product knowledge, and attention to detail.
Shipping policy
IN STOCK ITEMS:
Items that are noted with “In Stock” on Orders received by 1:00 pm Eastern Time (Mon.- Fri.), will normally ship that day (unless it is a USA holiday).
TURNAROUND TIME TEMS:
Items that are labeled with a Turnaround Time would be the average number of business days to ship your order from our facility due to days required to rebuild an item that you order. Normally Items will ship sooner than the average 5 to 10 days. If you need to check the status of a rebuild contact us thru the marketplace you ordered from.(ex. Ebay, Bonanza, Amazon ect.and we will message back or call you if preferred.
FREIGHT OPTIONS:
USPS and FedEx are available and are billed at the calculated rate, by the weight of the product (USPS or FedEx rate calculations). This will be calculated and displayed in the cart, after entering your state and zip code. Outside the lower 48, Alaska and Hawaii: We will ship by U.S. Postal Service, Priority Mail or Priority Mail Express at the calculated rate. Maximum weight per package is 70 LBS for USPS if the combined weight of multiple parts is over 70 LBS we can calculate the rate for shipping separate boxes.
NOTE: Liquids cannot be shipped USPS or Air Freight.
OUT OF COUNTRY/INTERNATIONAL SHIPMENTS; we will ship by USPS or UPS. You will be billed at the published rates, any customs or VAT charges from your country are your responsibility.
If you receive a package that is damaged externally in shipping, you must notify the carrier that the product is possibly damaged. Open the box and inspect the product for damage and start a claim with the carrier if the product is damaged. Let us know what damage has occurred and we will start the process for a replacement or repair the damaged product. Do not let the carrier take the product with them.
Return policy
Full refund available within 30 daysCORE RETURNS:
In order to receive core credit in a timely manner, please follow the steps listed below.
1. Drain the unit of fuel and oil and place in a plastic bag to prevent leaks.
2. Package unit carefully. Any damage to the unit from shipping may affect you core credit.
3. Enclose a copy of your invoice.
4. Ship prepaid to:
ALTAMONTE DIESEL
5222 SAILWIND CIRCLE
ORLANDO, FL 32810
321-439-6144
We will examine the core upon receipt and promptly issue a credit to the credit card that the original order was paid with. Cores must be as removed from engine. Disassembled, seized, fry grease, excessive water contamination, or “junkyard” cores may not be good for a full core credit.
RETURN POLICY
In the event that you need to return or exchange a product you purchased from us, please contact us thru the marketplace in which you ordered from, (Amazon, Ebay, Bonanza, etc.) Or call 321-439-6144.
All returns should be shipped to:
ALTAMONTE DIESEL
5222 SAILWIND CIRCLE
ORLANDO, FL 32810
321-439-6144
All returns or exchanges must be inspected by us before an exchange item or credit can be issued.
We will not accept returns or exchanges after 30 days from the date on the invoice.
We cannot accept returns or exchanges on any parts that have been installed or electrical items.
A copy of the original invoice and reason for return must accompany all returns or exchanges.
If you receive an order from us that has been damaged during the shipping process, you must file a claim with the freight carrier as soon as possible. Always save the original packing materials for inspection.
We are very careful when we ship products to you and do our best to always ship the correct quantity. But in the event that there is a discrepancy, please notify us within 5 business days.
If we made a mistake on your order, return surface shipping will be reimbursed.
Miscellaneous details
Frequently Asked Questions
I found a cheaper Injection pump online. Can I purchase and have my diesel mechanic install it?
If you are purchasing your own Diesel Injection pump, you should purchase from a reputable, OE manufacturer. The quality of any remanufactured high pressure pump depends on the remanufacturing process and components.
Can I purchase a cheaper Injection pump online and have my diesel mechanic install it?
The old adage “you get what you pay for” applies here. Bosch High Pressure Pumps are produced to OE specifications. Cheaper alternatives can potentially cut corners. It is best to spend more and get a quality part that won’t leave you stranded or worse – cause expensive damage to your engine.
What are the key causes of Injection pump failures?
The key cause of high pressure pump failures are:
Poor fuel filtration
Fuel contamination
Incorrect installation
Always follow the engine manufacturer’s maintenance procedures.
What are the key causes of high pressure pump failures?
The key cause of high pressure pump failures are:
Poor fuel filtration
Fuel contamination
Incorrect installation
Always follow the engine manufacturer’s maintenance procedures.
What is the Core Return Process?
Policies and Instructions
A core is the unit which has been removed from your vehicle and replaced by the unit purchased from us.
The core charge for each remanufactured item is stated in the description for each item.
A core charge is applied to your Total Price with the purchase of a remanufactured injector or pump. The core charge is refunded upon receipt of a good core by the distributor.
To prevent damage during shipping, cores must be returned in original packaging. (including protective caps)
Cores must be returned within 30 days from the original invoice date.
Cores must be returned physically intact. (not disassembled or damaged)
Core return shipping costs are the responsibility of the customer. We recommend using a common carrier such as USPS, UPS, or Fedex.
Seller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
Seller badges
