Napoleon's Dragoons and Lancers Men At Arms and similar items

I strive to maintain excellent customer service and satisfaction, including a guarantee of every item as it’s described in my booth. You are eligible for a refund within 15 days if you’re dissatisfied with your purchase due to an error on my part .

ITEMS NOT QUALIFIED FOR REFUNDS

There are no refunds available for Back Issues of Magazines, Journals, comic books, Catalogs, Model Kits, Diorama kits, Military Miniature kits, Board Game, DVDs, CDs, VHR Videos, autographed items and other items that state no refunds for this item.

Please see below for information on how to initiate a return.

Issue:
1. Incorrect item/Not As Described/Damaged

Full refund of the purchase price, including original shipping costs, if your return is the result of an error on my part or if you receive the incorrect item .

IF IT IS INSURED and if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item within 15 days of the delivery date and in the same condition you received it in.

2. Item Did Not Arrive

Full refund of the purchase price, including shipping costs, if your item hasn’t arrived 45 days past the estimated delivery date.

UNTIL THE COVID-19 SITUATION IS RESOLVED I WILL NOT HONOR UNDELIVERED REFUND POLICY UNLESS BUYER REQUESTS INSURANCE AND PAYS FOR IT ON THE ITEM.

If I provides tracking information for an insured item and I receive notification indicating the item has arrived, the full refund policy is void. If refund is processed the item MUST BE RETURNED.

In cases where the item is returned to me for any of the following reasons, the refund price includes item price only: incomplete address, unclaimed, returned to sender, or similar.

3. You Do Not Want the Item

I will not accept returns if you HAVE changed your mind about an item.

4. Partial Refunds

If you are dissatisfied with your purchase for any reason but still wish to keep the item, you can negotiate a partial refund with me for an amount that is agreeable to both of us.

Partial refunds can only be issued on the item price. Please note that while you may request a partial refund, I will not be obligated to provide one and, depending on your reason for the request, you may prefer to return the item for a full refund instead.