Fragrant Heaven: Custom Tin Candles with and similar items

Returns Policy for Kiwi EvoFusion Marketplace Booth
Overview

We strive to ensure that all our customers are satisfied with their purchases from our Bonanza Marketplace booth. Our products are custom-made with care and precision, tailored to meet your expectations. However, we understand that there may be instances where you’re not entirely satisfied with your order. This policy outlines our returns, exchanges, and refund guidelines.

Return Eligibility

Damaged or Defective Items: If your item arrives damaged or defective, you are eligible for a return or exchange. Please report the issue within 7 days of receiving your order by contacting our customer service team with photographic evidence of the damage or defect.
Incorrect Orders: If you receive a product different from what you ordered, please notify us within 7 days of receipt. We will arrange for the correct item to be sent to you without any additional cost.
Size Exchanges: Due to the custom nature of our products, we cannot accept returns or exchanges based on incorrect size selection. We provide detailed size charts for each item to help you make the right choice before purchasing.
Return Process

Contact Us: Before returning any items, please contact our customer service team through our Bonanza Marketplace booth. Provide your order number, the issue with the product, and any relevant photographs.
Approval: Once your return request is reviewed and approved, we will provide you with instructions on how to return your item, including the return shipping address.
Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
Inspection: Upon receipt of the returned item, we will inspect it to confirm the damage, defect, or other issues as reported.
Refund or Exchange: If your return is approved, we will either refund your purchase price or exchange the item, depending on your preference. Refunds will be processed to the original payment method within 7-10 business days of the return being accepted.
Non-Returnable Items

Customized or personalized products made to order cannot be returned unless they are defective or damaged.
Items marked as final sale or clearance are not eligible for return or exchange.
Additional Information

We reserve the right to refuse returns that do not meet our policy conditions.
We cannot be held responsible for items damaged or lost in return shipment; therefore, using a trackable shipping service and purchasing shipping insurance is recommended.
For any further questions or concerns regarding your return, please contact our customer service team through our Bonanza Marketplace booth.
Thank you for choosing our booth for your purchase. We appreciate your business and are here to help ensure your shopping experience is positive.