Official Sanrio Hello Kitty Holiday Soft and similar items

At Next Level Fun, we take pride in offering quality products at great prices. All sales are final, but if you have any concerns with your purchase, please contact us with 48 hours of receipt of the item. We want you to feel satisfied with your purchase and understand that sometimes, issues may arise. We will work with you to resolve any issues that you may have.

Damages and Issues
Please RECORD your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We can evaluate the issue and make it right.

Refund or exchange is unacceptable if no recorded video is provided to support the request, due to potential risks of receiving resealed or used items.

Next Level Fun sells manufactured sealed products, Next Level Fun is not responsible for any manufactured defects to the packaging or contents. This can include but is not limited too the following:

Small rips to the plastic
Dings on corners
Scuffs to the plastic
Any other imperfections to the packaging material
The contents are packaged by the manufacturer and any indiscretions is out of our control.

Trading cards and products containing trading cards are sold as is. Package condition may vary. ALL TCG products (e.g. booster box, ETB, and collection box, etc) are FINAL and NON-REFUNDABLE. Please contact us if you have questions or concerns about your specific item before placing an order.

Pre-order items have an expected manufacturer’s release date, this date is not contractual and is only provided as the best estimate for when the items will ship. Preorder sales are final and cannot be returned or refunded. This is due to the exclusivity of the item and your purchase is a reservation of the product. Please contact us if you have questions or concerns about your specific item before placing an order.

Cancellation request after your payment being captured will incur a 10% restocking fee. Orders over $100 will always incur a 10% restocking fee.

Policy changes – Next Level Fun reserves the right to change our return policy without notice.

We value you as a customer and want to make sure that you are satisfied with your purchase. If you have any questions or concerns, please do not hesitate to reach out to us. We are always available to assist you and provide any information that you may need.

Thank you for your continued support and we look forward to serving you in the future!