Francis v01 - Heart Pendant Luxury Necklace and similar items

Each item is made to order for every customer – and as such, we cannot accept general returns for items. This includes:

- Change of mind
- Items ordered in error (including wrong size, quantity, design, or variant selected)
- Exchanges for alternative design, product or size
- Not as expected items
- Unwanted items

If there’s a verifiable defect or quality concern, please contact us and we will replace the item where possible.
Only if a replacement is not possible will we be able to refund the order.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.