Jo Malone LONDON English Pear and Freesia and similar items

We offer only the highest quality products and stand behind our products as we stand behind our customers. However, if you’re not pleased with your purchase, we’ll be happy to refund the product price within 60 days of receipt of your purchase.

For any refund, the following conditions must be met (some are on us!):
(1) The ?t?m must b? ?ln (i.e. there should be no scratches, cracks, dirt marks, ?t?.).
(2) Th? ?t?m mu?t b? unud.
(3) The ?t?m mu?t b? ?n ?t? ?r?g?n?l ???k?g?ng.
(4) Please contact us before returning an item to get a RMA number. Any return without a RMA number will not be accepted or processed.
(5) All returns should be accompanied with a tracking or delivery confirmation number back to our shipping address.
(6) Shipping and handling charges will be paid by us.
(7) No restocking fee will be applied to any returns.

Please allow up to 10 business days for returns to be processed.