Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Platinum-Level Office Chairs is your ultimate source for high-end office seating solutions. Located in the bustling heart of Las Vegas, Nevada, and supported by our extensive network of 11 warehouses nationwide, we offer an exceptional selection of premium office chairs to cater to diverse preferences, budgets, color choices, designs, and comfort preferences. Our order processing typically takes 1-2 days, and deliveries are completed within 2-8 days. Additionally, we stock a wide range of office chair accessories for your convenience. Free 30-day moneyback guarantee.
Shipping policy
All orders will be processed within 1-2 business days from the receipt of your order confirmation email, excluding weekends and holidays. Once your order is shipped, you will receive a notification. If your order is shipped by the designated carrier, you will also receive a tracking number prior to shipment pickup.
1. Domestic Shipping:
Shipping charges for your order will be FREE and clearly displayed on the product and checkout pages. We offer Free Shipping on all domestic orders with an estimated delivery time of 2 to 7 business days. However, please be aware that factors such as weather conditions, natural disasters, uncontrollable events, and high-demand seasons may cause a delay in the estimated delivery time. If you require expedited shipping, additional charges may apply. Feel free to contact us for more details. During the checkout process, the applicable domestic shipping charges, including handling, packaging, and shipping costs, will be calculated and displayed.
Return policy
Full refund available within 30 daysWe have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the warehouse that we will notify you to send it to.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
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