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Booth overview
CUSTOMER SERVICE
Who We Are
Memory Lane Memorials silk & fresh flowers for grave-side presentation. We are a small, savvy business, eager to serve using our professional expertise. Our business is located in east Texas and managed by business professionals with 70 plus years of supply chain experience. Our desire is to serve you first! We provide superior quality floral arrangements at an affordable price delivered to your loved ones grave … your dependable resource … your concierge of grave-site flowers. We make it happen for you. Your business solicited.
Issues or concerns regarding your purchase? Please call us. We will make every effort to provide current status and resolve issues.
MLM uses exclusively designed handmade superior silk floral arrangements and decorations for grave sites, headstones, mausoleums, crypts, columbariums and more.
If needed, our wreathes, sprays, and other cemetery flowers come complete with ground stakes. The MLM headstone sprays come with saddles for easy setup and display of your loved ones permanent flower arrangements. Our silk arrangements are resistant to sun-fade, rain and extreme climate changes … cemetery decorations are made to withstand continuous outdoor exposure.
Our varied and versatile cemetery vases are uniquely designed to be placed directly in the ground. Most vases (except the cone shape) come with a removable spike allowing easy insertion into existing permanent on-site vases.
Memory Lane Memorials was established as a Concierge of grave site flowers for those of us who are unable (impeded by time and/or distance) to attend the grave site or memorial personally. MLM offers personalized delivery and placement of floral arrangements to most cemeteries and mausoleums across the US. Pertinent grave location information is required. We make it happen for you.
If you have special need or a requirement not offered on our website, please call us direct 334-467-4114 or peter(at)grave-flowers(dot)com. We will make every effort to expeditiously accommodate your needs.
CONCIERGE SERVICES
REQUIRED: SPECIALIZED DELIVERY INFORMATION SHEET
Memory Lane Memorials (MLM) was established as Concierge of gravesite flowers for those of us who are unable (impeded by time and/or distance) to attend the grave-site or memorial personally. MLM offers personalized delivery and placement of floral arrangements to most cemeteries and mausoleums across the US. Pertinent grave location information is required. We make it happen for you.
Photo verification is included and/or optional placement certification. Photo verification is of the flower placement at the grave-site. The written certification is by the floral placing official or Memory Lane Memorials that the floral arrangement as selected has been placed at the designated grave-site. Photo and/or certification are transmitted to customer electronically immediately after placement. Either or both services are through our Concierge … your personal flower servant who gets it done.
If you have special need or a requirement not offered on our website, please call us direct 334467-4114 or peter(at)grave-flowers(dot)com. We will make every effort to expeditiously accommodate your needs.
What is Concierge? (phonetic pronunciation: k?syerzh or kän-s??erzh)
So what exactly is a concierge The short version here is that it is simply another word for personal assistant.
Although more and more people are becoming familiar with the term “concierge,” very few know where this customer-service based profession originated. The word “concierge” evolves from the French comte Des cierges, the “keeper of the candler,” a term that referred to the servant who attended to the whims of visiting noblemen at medieval castles. Eventually, the name “concierge” came to stand for keeper of the keys at public buildings, especially hotels. There is even a famous prison in Paris that is called The Conciergerie, in honor of the warden who kept the keys and assigned cells to the inmates.
OPTIONAL DIRECT GRAVE SITE PLACEMENT REQUIRES CONCIERGE SERVICE; includes delivery, placement, photo verification and/or certification
CONCIERGE SERVICE DELIVERY FORM REQUIRED
Concierge Service includes:
Placement at the grave site of your selected silk floral arrangement and accessory from our product catalog. Coordination and administration to facilitate service
Delivery within continental US, i.e., to most cemeteries and mausoleums across the US
Memory Lane Memorials Concierge of grave site flowers for direct personalized grave site delivery and placement of floral arrangements to most cemeteries and mausoleums across the US.
CONCIERGE SERVICE DELIVERY FORM REQUIRED
OPTIONAL DIRECT GRAVE SITE PLACEMENT REQUIRES CONCIERGE SERVICE; includes delivery, placement, photo verification and/or certification
SELECT FROM OUR ON-LINE CATALOG for direct delivery and placement at grave site of Silk or Fresh Floral Arrangements and Accessories to most cemeteries in continental US. Memory Lane Memorials concierge of silk & fresh flowers for grave-side presentation.
INFORMATION FORM FOR ACCURATE DELIVERY OF SERVICES ( * REQUIRED)
[contact_form name=“2277” ]
- Name of Cemetery or Mausoleum or Columbarium for Delivery Purposes*
- Name of Deceased*
Lot Description and/or Number
Street Address - City*, County, State*, Zip*
Point of Contact at Cemetery or Mausoleum
Phone number
Pricing: basic Concierge Service $59.00 (Sale $44.00) plus Silk and/or Fresh Flower and Accessory price. See on-line product catalog and Option for Concierge Service
Concierge Service includes:
Placement at the grave site of your selected silk floral arrangement and accessory from our product catalog. Coordination and administration to facilitate service
Delivery within continental US, i.e., to most cemeteries and mausoleums across the US
Photo of flower or memorial at the site of placement. Photo verification of flower placement at the grave site as ordered. Assurance that services were rendered.
Certification option. Alternatively, we offer a written certification by the floral/memorial placing official or Memory Lane Memorials that the floral arrangement selected has been placed at the designated grave site.
Transmittal of photo and/or certification to customer electronically immediately after placement is verified by Memory Lane.
Memory Lane Memorials Concierge of grave site flowers for direct personalized grave site delivery and placement of floral arrangements to most cemeteries and mausoleums across the US.
CONCIERGE SERVICE DELIVERY FORM REQUIRED
Return policy
Full refund available within 30 daysFull refund is contingent on condition of merchandise as received by Memory Lane Memorials. Restock changes may not apply if merchandise received in good resalable condition. Condition of product is the sole judgement of Memory Lane Memorials. Timeliness of return cannot exceed 30 days from authorization date.
Miscellaneous details
Full refund is contingent on condition and timeliness return of merchandise as received by Memory Lane Memorials. Restock changes may not apply if merchandise received in good resalable condition. Condition of product is the sole judgement of Memory Lane Memorials.
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Seller coupons & discounts
Combined item discount: 10% off w/ $49.00 spent
Shipping discount: Items after first shipped at flat $2.00 Shipping weights of all items added together for savings. Free shipping on orders over $150.00
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