WE ONLY GIVE REFUNDS FOR DEFECTIVE OR DAMAGED MERCHANDISE WITH INSURANCE PURCHASED. Buyer must contact seller within 3 days of receipt of delivery with problem. You will be required to return the merchandise within 7 days of contacting seller. Once product is received back, we will inspect it and if found defective a new product will be mailed if in stock or we will issue refund. There is 20% restocking fee for the undamaged returned merchandise. Buyers are responsible for shipping charges of the returned merchandise.