Warranty
We offer a 60-day warranty on all of our items, money back or exchange (if stock allows).
Payment
All transactions should be paid for through using PayPal as it is our preferred method of receiving payment. You may checkout with any major credit card through PayPal if you do not have a PayPal account. For local pick-ups, we accept cash or card. MN sales tax does apply.
Shipping
We offer FREE SHIPPING on most items. In the event shipping is not listed as free, you may calculate your shipping by clicking the "Shipping and Payments" tab above the item description on the product listing page. Then, select your country from the drop-down box, enter in your zip code (if applicable) and click "Get Rates". Shipping is done from Minneapolis, MN, USA. All items are warehoused in MN and ship within one business day after your order. If you order late on a Friday or any time on Saturday or Sunday, your item(s) will not ship until the next business day, which is Monday. During the holiday season, we do ship most weekends. All items are shipped with tracking. Tracking is uploaded automatically within 1 business day to your order details for you to view. Please allow 24 hours for your tracking information to update and show movement/scans.
Returns
If you have an issue, please contact us through first before leaving feedback. Your satisfaction is our #1 goal! If there is a problem with the product, you must contact us within 30 days of arrival so that we may resolve the issue within your warranty period. Our support team is solely email-based and they respond to each email within 1 business day. We do carry multiple items in stock for most of our products and will first attempt to replace the item before providing a refund. There is a 15% restocking fee for any non-defective returns. Return shipment cost is the responsibility of the buyer. We do have the ability to cover return shipping in some instances (at the discretion of our support team) if you're able to print a label. We do not have means to reimburse already-purchased postage or cover return shipping in any other manner.
About Us & Contact
Loot Hive is a small business in Minnesota that employs 30 awesome people. They work very hard to get quality products to you quickly. They take pride in their ability to add new items daily to our store and provide extremely fast shipping. To contact us, please click on "ask a question" at the bottom of any of our product listings or simply click "contact us" on our store banner (you may be asked to sign in again).
