Shipping Policy.
Order will be shipped within 5-7 business days excluding weekends and national holidays.
 
Solid gold items and rings are made to order and may take up to 10 business days to be prepared for shipment. We use the most economically convenient shipping available and use USPS, FedEx, DHL or E-Packet shipping.
 
We manage multiple warehouses in USA, UK and HK, we might ship orders from any of those locations based on inventory, public holidays etc. Once the order has shipped, you will receive an email with the tracking information.
 
Return Policy.
Our policy lasts 14 days after delivery. If 14 days have gone by since your order was received, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase and broken or damaged picture.
 
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
 
We do not offer refunds or returns for jewelry items that were ordered incorrectly such as a name necklace that was misspelled by the customer. 
 
SALES ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless they were damaged upon arrival. 
 
EXCHANGES (if applicable)
 
 
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 
FEEDBACK
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