To complete your return, we require a receipt or proof of purchase and broken or damaged picture.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
We do not offer refunds or returns for jewelry items that were ordered incorrectly such as a name necklace that was misspelled by the customer.
SALES ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless they were damaged upon arrival.
EXCHANGES (if applicable)
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
FEEDBACK
Since your feedback is very important to our business`s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It`ll just take you 1 minute. Thank you!