I am a seller, the buyer said that he has not recieved the item, but tracking info said the item was delivered in/at mail box a week ago, what should I do in this case?
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theusdeals Reputation: 10 See theusdeals' booth |
It may help if you talk to the post office.
I recently had the same experience, only I was the buyer. Package showed delivered in/at mail box. Only problem I was right there when he delivered, no package delivered. I came in, double checked tracking, and sure enough, it showed delivered at the same time I was there at the mail box.
I did 2 things
1) mistakes happen, so I put a note on my neighbors doors stating the mail person MAY have left my package with their mail, and asked if they do have my package if they would call me and I’d go pick it up.
2) went down to the post office. This part is really cool, they can actually track to see exactly where the postal employee was when the package was scanned at deivery. This is ONLY available at the physical post office. Their tracking tracked the package 2 blocks away. The next day, the mailman delivered my package to me with a BIG apology.
It would take work on your customer’s ends, but with today’s technology, they can find the package. OH… DON’T TAKE ‘It was delivered’ as their response…they can find it or within yards anyway. You need to be insistent, as they tend to blow a lot of people off.
I hope this helpls
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Once_Again Reputation: 525 See Once_Again's booth |
7 Comments
How you deal with it is between you and your buyer…
[URL removed]
send the buyer the link to the tracking information
Ask the buyer to show or ask his mail carrier about the delivery..to see if they remember delivering it or check neighbors to see if it was delivered to wrong address
Try to track it yourself by contacting the post office
or nothing
But as I said, it will be between you, your buyer and paypal..and how you choose to deal with it…but in the end, tracking shows delivered so it will be up to the buyer to try and find it and paypal will go by the fact that tracking shows delivery
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CindyBear Reputation: 3063 See CindyBear's booth |
You dont have to do anything if you choose not to. It was delivered. You did your part., your customer needs to bring the tracking into their post office and let them handle it.
If they try to go thru paypal, you will win the dispute since the package shows delivered.
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misskeech Reputation: 1958 See misskeech's booth |
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