I’ve been on Bonanza 3 years. I’ve just imported my items from eBay to Bonanza last week. Just had a sale here on Bonanza (haven’t had a sale since 2019) and the sale was a PayPal sale and was complete except the funds are not in my account. Bonanza verified the sale as well as PayPal, but no funds in account. ***Could it be that my email address on Bonanza is different from my eBay address. Should I change my Bonanza email to match my eBay address? I was getting all my sales on eBay. I was not getting sales on Bonanza. PayPal sent me an email on the Bonanza email address that I had a completed sale, but no funds in account. however, I’m wondering if it’s because my PayPal address is the same as ebays. Maybe I should change email on Bonanza to match everything?
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TheVintageChateau Reputation: 37 See TheVintageChateau's booth |
You can use the same email address with PayPal and receive money from eBay and/or Bonanza. Have you checked your Bonanza settings (where you enter your email address to receive money on your PP account) to make sure that you entered the correct email address?
Check here >> https://www.bonanza.com/booths/TheVintageChateau/edit_payment
Don’t worry… only YOU can see the settings on that page.
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tomwayne1 Reputation: 8637 See tomwayne1's booth |
TheVintageChateau [URL removed] I tried to add the address the buyer paid on, it states “We’re sorry, that email address is linked to another account. I’ve had a sale on Bonanza in early 2019 and everything went find, so not understanding. I will tell the buyer to cancel and repurchase.
The reason for this situation may be different, so only PayPal representative will be able to help You to solve it, but this probably could be the explanation of this [URL removed]
from Your words we can assume that either You entered a wrong e-mail address (one different character, one dot or space is enough to make it wrong) and it happened to be a valid PP account of somebody else (if it’s a case, don’t worry, the money doesn’t disappear in the system, PP will “find” it).
“I tried to add the address the buyer paid on”
If a transaction occurred on Bonanza, automatically Your PP account (e-mail), added here by You, would be used, so there would be no need to do this. Therefore the question is, was it Your address or not?
Now, You say Bonanza and PP verified a sale – how did it happen? Have You received confirmations straight from them or the buyer send You some ‘invoices’ or screenshots?
Check it well…
“Should I change it to my PayPal and eBay address”
Maybe in the future, to avoid mistakes, keep one e-mail address for Your PayPal account (this way You will be sure that payments from all Your venues will shown instantly in one place) and for Your marketplaces e-mail addresses (assuming that You have one shop on each) just make up Your mind, decide, what You [URL removed] to have all orders confirmations coming to the same address or You want to have a separate e-mail for eBay, Bonanza, etc.
“I will tell the buyer to cancel and repurchase.”
Buyers can’t cancel sales, only sellers can do it.
A buyer, though, can request a cancellation.
https://support.bonanza.com/hc/en-us/articles/360001116212-How-do-I-Cancel-a-Transaction-on-Bonanza-
Hope You solve it soon!
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[URL removed] “Since I have one email address now, I will just eat the lost”
If it has been a legit transaction and a buyer has paid using Your PayPal e-mail (provided by You in Your booth at the payment time), You don’t need to “eat the lost”.
Try again, what PayPal moderator suggested here in this post “Payment were made to an old email address. Can’t see payments on my account.” (scroll down to the replies):
[URL removed]
If for some reason You are unable to add that e-mail address by Yourself and claim this particular payment, just contact PP and they will trace the unique payment number and finally the amount will be available in Your PP [URL removed]
[URL removed]
Good luck!
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ArtistsUnion Reputation: 3676 See ArtistsUnion's booth |
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6 Comments