Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
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Shipping policy
We ship to the lower 48 states only. We cannot combine shipping & there is no local pickup. We cannot ship to P.O. Boxes or APO/FPO addresses.
Return policy
Refunds available: See booth/item description for detailsHere at Trusty Commerce we provide FREE SHIPPING on every item in our store! We can only ship to the Continental United States.
We cannot ship to Alaska, Hawaii, Puerto Rico, PO Box, or APO/FPO.
Normally we only ship to the confirmed address on your Paypal account or Credit Card billing statement. If the item is a gift, and you would like it delivered to a different address, you must contact us via E-mail prior to purchase.
Orders are not processed for shipments on Weekends or Holidays.
We provide you with a tracking number on your items so that you can feel confident and comfortable with your purchase.
If you are not satisfied with our service, please contact us, we always answer. We will do our absolute best to meet & exceed your expectations!
Return Policy:
All products (with the exception of any Luxury Shower or Bathtub items, which have a 14 day return policy) can be returned for up to 30 days from the date you received the product.
If you have questions regarding a particular items return policy, please contact us.You are responsible for return shipping. You will be charged a 20% restocking fee and will not be credited your original shipping cost.
The product must be packaged in its original form and not be used and resalable condition. In the unlikely event you receive your item with a defect, you must notify us within 5 days of receiving the item and we will replace the item or defective part at no extra charge to you.Shipping damage rarely occurs but if you do see damage of your product you must report it to us right away, within 24-48 hours of receiving your item.
Items shipped via Common Carrier should be opened in front of the driver and inspect all items. Note any damage on the delivery receipt and refuse shipment. You MUST notify us if you refuse delivery. If you refuse delivery of your item without notifying us, your refund will be subject to shipping costs incurred to ship the item to you as well as the cost to have the item come back to us.
If the driver has departed, you MUST report damage to us within 48 hours (Monday-Friday).After 48 hours, you will be responsible to file a claim with the carrier. If you can not open the package in front of the driver take pictures of the box or packaging before opening it. All damage must be documented or photos taken of packaging to get any type of shipping claim.
Do NOT return the item before contacting us. All returns MUST include a Return Authorization Number provided by us. After you have reported a problem, please wait for your Authorization Number. We use multiple suppliers and everyone has a different Return Process for that reason you must contact us first to receive the proper documentation and instructions.
All items must be returned within 3 days after receiving return instructions. After we receive your item we will process your refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).