Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
Searching for a perfectly thoughtful gift for a loved one? Whatever you’re searching for, we’ve got one-of-a-kind wares for you to choose from. So whether you’re shopping for someone else or yourself, you’ll discover inspiring collections for (almost) everything in this magical marketplace.
Shipping policy
DISPATCH TIME
After your order has been successfully placed, you will receive a confirmation email. Please allow 1 – 2 business days of processing and production time for your order. Once it has been dispatched, you will receive a second email to confirm.
HOW LONG IS THE SHIPPING TIME?
Orders are sent directly from our U.K., U.S. or HK warehouse. We provide excellent, reliable shipping services to worldwide. Please see the description of each listing as there will be details about where the product ships from and how many days it took to delivery.
- Average transit times to the United Kingdom : 5 – 9 Business days
- Average transit times to the United States : 7 – 12 Business days
- Average transit times to International: 7 – 12 Business days
If you are ordering from multiple items please expect to receive the delivery packages separately.
[There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.]
I HAVE ENTERED AN INCORRECT ADDRESS!
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address.
Return policy
We are sure you will be happy with your order, but if you are not satisfied with your purchase we are able to process a refund / return for the items as long as we are notified within 14 days of you receiving the goods subject to the conditions set out below.
Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
We hope that every purchase will reach you in a perfect condition but in the rare case if the item is defective, damaged or if you receive the wrong item, please get in touch with us and let us know. Our team aim to respond to all enquiries within 24 hours and will let you know how best to proceed.
It’s necessary to include as much information as you can about the issue and if possible also provide some pictures that show any damage to the product and where relevant, the external packaging. Please don’t destroy or throw away any product or packaging, even if it’s faulty, before you’ve spoken to our team and agreed that doing so won’t affect any refund you may be entitled to.
Refunds
We will notify you once we’ve received and inspected your case, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Seller coupons & discounts
Combined item discount: 10% off w/ $40.00 spent
Shipping discount: Shipping weights of all items added together for savings.