Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
True Quality Shoes is all about discovery, freedom, and making your style a declaration to the world! You’ll find only the highest quality in our products, from the leather to the craftsmanship. More importantly, our cutting edge designers not only stay on top of the trends of today, they are also setting the trends of tomorrow. Our unique design will allow you to experiment with your personal style, create your own look, and fuse discovery with individuality.
Shipping policy
Shipping Policy
To return your product, you should mail your product to: 1035 Eastside Road El Paso Texas US 79915
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Customs and import taxes
The customer is responsible for all local import duties and taxes.
Free shipping does not apply to international orders.
Please provide a secure shipping address to receive deliveries. True Quality Shoes is not responsible for items that may be stolen from an unsecured delivery address.
Return policy
Replacement product available within 30 daysReturns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be
Clean, unworn, unwashed with a clean sole and in its original packaging. All tags must be attached and all original packaging included.
Additional non-returnable items:
Gift cards
Handbags
Backpacks
Crossbody bags
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Shoes with obvious signs of use.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check with bonanza customer service.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
To ensure that you receive your new items as quickly as possible, please place a new order at https://www.bonanza.com/booths/TQS?fref=uq6RW1Q%27%3ECheck+out+my+booth,+TQS%3C/a%3E
We will process the returned items according to our normal return policy
Shipping
To return your product, you should mail your product to 1035 Eastside Road El Paso Texas US 79915
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Customs and import taxes
The customer is responsible for all local import duties and taxes.
Free shipping does not apply to international orders.
Please provide a secure shipping address to receive deliveries. True Quality Shoes is not responsible for items that may be stolen from an unsecured delivery address.
Miscellaneous details
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be clean, unworn, unwashed with clean sole’s and in its original packaging. All tags must be attached and all original packaging included. Any damage to the outer box includes putting tape will be charged.
Additional non-returnable items:
Handbags
Backpacks
Crossbody bags
Sale Priced Items
To complete your return, we require a packing slip or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Shoes with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you a message and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact bonanza support.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message via Bonanza and send your item to:
True Quality Shoes
1035 Eastside Road
El Paso Texas, 79915.
Contact us within: 5 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation: before item has shipped
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Customs and import taxes
The customer is responsible for all local import duties and taxes.
Free shipping does not apply to international orders.
Please provide a secure shipping address to receive deliveries. True Quality Shoes is not responsible for items that may be stolen from an unsecured delivery address. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Seller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
Seller badges
