Agent Provocateur Women's Lovely Sheer Heart Printed Brief Red RRP £130 BCF89

• About Us

About Us

						

Our History

BC Fashion is a global, value-driven online fashion company offering thousands of styles from big names and designer labels, top brands, and trendy emerging labels from around the globe. You want it ? we aim to get it! We launch new styles every day so whatever you're looking for, BC Fashion is 24-7 fashion at its best.
BC Fashion comes from humble beginnings, a family-operated business run by a passionate, hardy, fun-loving team who has a deep love for fashion, music, people, learning, and the possibilities of tomorrow.
Thanks to the hard work, commitment and dedication of our people, we have grown from a small boutique retail store into what is now a global off-price value-driven online business, serving customers across the globe.
We are opportunistic and entrepreneurial, and we love the hunt for the hottest product names and emerging brands for our BC Fashion fans!

Our Mission

At BC Fashion, our mission is to offer great value product, an ever-changing assortment, and an exceptional customer experience. This is at the heart of everything we do, we have and always will be, product- and customer-centric.
We have a keen eye for brands, fashion and quality. With great negotiating skills, we can negotiate the lowest possible price and pass the savings on to our BC Fashion fans!
Be sure to check our store regularly to see our daily new arrivals.
					

• FAQ

FAQ

	
								
FAQ
Will you be getting more items in stock? 
 Our popular items and brands sell out quickly since we offer such a great value. If your desired item is unavailable, why not look for an alternative in our New In section? You will be pleased to know new items are delivered to the shop daily. Please contact us with the item code and/or name, and we will let you know if we will be getting more stock in soon!
Do you combine shipping? 
 We always combine shipping. Please e-mail us when you are ready to checkout as the software does not combine shipping automatically!
You will pay full P&P on the first item or whichever item in your order has the highest shipping rate, plus an agreed amount for each additional item depending on whether economy/standard or express delivery is selected.
Can I ship to a different address? 
What methods of payment do you accept?
 We accept payments via PayPal, credit and debit cards. Payment must be received within seven days after the purchase. In the event payment is not received, we will send you a request to cancel the transaction.
Can I cancel my transaction if I have changed my mind?
 Yes - if your item has not yet been dispatched. Please contact us immediately and we will cancel your order as soon as possible.
What if the item is not as described in the listing, arrives damaged, it is malfunctioning or is missing parts?
 In the unlikely event of your item being not as described in the listing, arriving in damaged condition, malfunctioning or missing something that was detailed in the listing, please do not hesitate to contact us via messages in order for our customer service team to help you.
What about leaving feedback?
 Our commitment is to offer the highest customer-service standards. If for any reason you are unhappy with your purchase, please let us know before leaving feedback and we will do our best to resolve any problems you may have.
Can you measure an item for me?
 Yes, our customer service team will be on hand to support your measurement requests; all items will be measured by hand. Please also refer to our sizing and measurement guides in Sizing.
Do you guarantee authenticity?
 Yes! At BC Fashion, we pride ourselves on selling only 100-percent authentic branded merchandise. We work directly with the brands and the brands' authorized distributors and agents to source our product. We are so confident in the authenticity of our items, we will issue a full refund if you feel that you've purchased an inauthentic item.
						

• Delivery

Delivery

	
						
Delivery Information
We dispatch Monday through Friday
 Items purchased during the weekend will usually be dispatched on Monday. We aim to pack and dispatch goods as soon as possible. During busy times or national holidays, your parcel could be dispatched within two working days.
Postage, packing and delivery times
 We reserve the right to ship with the method of our choosing unless specifically instructed otherwise.
The delivery times shown are from the date of dispatch. A full postal address must be provided as we cannot deliver to P.O. Boxes. Large orders may be subject to customs clearance, which can cause a delay in receiving your parcel.
European Union 
 Economy/standard delivery - Four to 10 working days
Express delivery from one to three working days
Worldwide
 Economy/standard international postage - 10 to 30 days
 Express international postage with DPD - up to six working days
International buyers - please note:
 Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. For more accurate information, please check with your country's customs office to determine what these additional costs will be prior to buying.
What delivery carriers do you use?
 We use either Lithuanian post, DPD or one of our other delivery partners.
What if no one is in?
 A signature may not always be required for delivery. If there is no one available to take delivery, our carriers may attempt to leave it with a neighbor or in a safe, secure location. A card may be left to advise you of this or to confirm that the parcel has been returned to the local depot. You can then contact the carrier to arrange collection or to schedule a new delivery date.
Do you combine shipping? 
We always combine shipping for up to 5 items depending on weight, however this is only applicable on 'Buy it Now & Make an Offer items' and excludes items on 'Auction. Please e-mail us when you are ready to checkout, as the software does not combine shipping automatically!
You will pay full P&P on the first item or whichever item in your order has the highest shipping rate, plus an agreed amount for each additional item depending on whether economy/standard or express delivery is selected.
Can I ship to a different address? 

				  

• Returns

Returns

						
Return Policy
Our return policy
 If you change your mind, you have 30 calendar days to return your order from the day you receive your items.
Items must be returned in the original condition, unworn, unwashed with the original tags, and packaging in place. We may make deductions from your refund for damage or wear and tear to items if they not received back in the original condition.
We will only refund the original cost of the item's price and we will not refund any postal costs for the return unless the problem was a fault of ours.
Please note that items remain your responsibility until they reach us and we reserve the right to refuse a refund if we do not receive your rejected or returned goods.
How long will my refund take? 
 We will issue a refund within three days of receiving the item back using the same method of payment you originally used to pay for your goods.
What do I do with faulty items?
 Please notify us immediately of faulty items for return approval and return your item(s) to us within 14 days after finding the fault. You may be asked to provide photo evidence of the fault; please be patient with our customer-service team in this regard.
Please don't use any faulty items after finding the fault, or we may not be able to provide a refund. Faulty products will be refunded in full within three days of the date we receive them back, including a refund for reasonable and pre-approved delivery charges if the fault is ours. However, if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
Can I exchange items?
 Sorry, but we currently don't offer exchanges. You can return your item to us for a refund in accordance with our return policy, but you will need to place a new order to get the preferred item of your choice.
How do I return an item? 
 Please return your item(s) to us within 30 days of when you receive your item, and remember to get in touch with us via the email messaging system in order for our customer service team to approve the return.
We recommend that you send the parcel using a tracked delivery service as we cannot refund items if they are lost in the post or delayed for any reason whatsoever.
Information to include
 Please enclose the form that accompanied your order or a short note stating the item number, your ID, and why you are sending us the return.
On the side of your return parcel receipt, please write your user ID and last name in large uppercase letters and please declare the parcel as "Return Goods." 

					

• Contact

Contact

						
Contact Us
Please feel free to contact us with any questions; we're happy to assist you! 
We try our best to reply to your emails as soon as possible, however, due to high volume of daily emails and time-zone differences, we may not be able to reply immediately.
Please use email messaging for all communication. Any questions received out of business hours will be answered the next working day.
Business hours (GMT)
 Monday through Sunday 8 a.m. to 5 p.m.
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